Terms Of Use

AlliedSpace provides a client workspace for provider operations, including client records, appointment visibility, funding tracking, case notes, documents, alerts, activity logs, optional voice transcription, and optional AI SOAP draft support.

AlliedSpace is an actively maintained product with live provider workflows, documented trust controls, and ongoing product improvement. Features, workflows, limits, support paths, and availability can change as the platform improves.

Provider workspaces use the current AlliedSpace app, security controls, support process, and trust documentation published or made available to provider organisations.

Paid subscriptions are provided to provider organisations through AlliedSpace's subscription workflow. Subscription checkout, payment method handling, invoices, billing portal access, and payment processing are handled through Stripe-hosted workflows.

AlliedSpace records organisation-level billing status, Stripe customer and subscription identifiers, billing period dates, cancellation status, price ID, and paid seat quantity. Participant records, clinical notes, NDIS numbers, funding records, client names, and uploaded documents are not sent to Stripe.

Unless a separate written agreement says otherwise, fees are charged according to the checkout or invoice terms accepted by the provider organisation. Cancellation stops future renewal charges at the end of the current paid period unless the applicable checkout, invoice, or written agreement states a different arrangement.

Provider organisations and users are responsible for entering accurate information, managing their staff access, ensuring they have authority or consent to handle participant information, reviewing transcribed text and AI-generated drafts before saving or relying on them, and complying with their own legal, clinical, record-keeping, privacy, and sector obligations.

AlliedSpace is not a substitute for professional judgement, invoicing or claims systems, legal advice, registration advice, or an approved quality auditor.

Users must keep login credentials and authenticator devices secure, complete required MFA, sign out on shared devices, and avoid attempts to bypass access controls, activity logging, rate limits, storage rules, or security boundaries.

Users must not upload malware, knowingly enter information they are not authorised to hold, test another organisation's data boundary, scrape the service, overload the app, share accounts, or use AlliedSpace for unlawful, unsafe, abusive, or misleading activity.

Voice transcription and AI SOAP drafting are optional and assistive only. Users remain responsible for the final participant record and must review, correct, and approve any transcript or AI-generated draft before saving or relying on it.

Voice transcription sends a temporary microphone recording to OpenAI's transcription service to turn speech into editable draft text. AlliedSpace does not save the raw audio recording in Supabase or attach it to the client record; the resulting text is only saved if the user saves the note.

Users must only use transcription and AI drafting where their organisation has appropriate authority, consent, and internal approval for the workflow. Users should avoid dictating or entering unnecessary identifiers or excessive sensitive information.

The app sanitises obvious direct identifiers before sending case-note content for AI drafting and checks generated drafts before saving, but this reduces risk rather than guaranteeing de-identification.

If a provider user enters an NDIS number or similar government identifier, it is treated as provider-entered participant reference information only.

AlliedSpace must not use NDIS numbers as AlliedSpace account, user, organisation, billing, or customer identifiers.

Organisation admins can submit access/correction, organisation data export, or workspace deletion requests for owner review. Approved destructive action is handled through a controlled process and should be verified, tracked, and logged.

AlliedSpace provides owner support paths for provider organisations through the support and account workflows available in the app.

AlliedSpace operates with managed hosting, monitoring, backups, private document storage, and documented restore and incident processes. Availability is provided on a commercially reasonable basis unless a separate written agreement states a specific service level.

AlliedSpace can suspend or terminate access where an account creates security, privacy, payment, operational, legal, or misuse risk, or where the provider organisation ends its subscription.

Workspace closure, data export, and deletion requests are handled through controlled owner review so provider record-keeping, audit, backup, legal, and operational constraints are considered before destructive action is taken.

AlliedSpace provides software support for provider operations. Provider organisations remain responsible for professional judgement, participant support decisions, clinical or behaviour support decisions, billing decisions, NDIS compliance, staff supervision, and records they create or rely on.

To the extent permitted by law, AlliedSpace is not liable for indirect, consequential, special, loss-of-profit, loss-of-revenue, loss-of-goodwill, or loss-of-opportunity claims arising from use of the service.

The service includes authenticated app access, owner support paths, documented security controls, privacy-aware optional transcription and AI drafting workflows, activity records, and data requests through owner review. Provider organisations continue to make their own professional, privacy, and record-keeping decisions when using those workflows.